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Customer Service Employee Selection

The Customer Service Perspective™ is a tool for ensuring that everyone in your company is on the customer service team. Just as a chain is only as strong as its weakest link, a thoughtless remark on the phone, or inattention to a customer’s needs, can result in the loss of business. Everyone needs to be concerned with customer service. Customer Service Perspective measures eight behavourial characteristics and two proficiencies that are essential to providing extraordinary customer service. This is the information needed to coach and train your people to deliver first-class customer service.

Used for:
Placement, Promotion Fit, Succession Planning, Coaching and Self Improvement

Measures:
Behavourial Characteristics, Proficiencies, Job Match, Customer Service Perspective

Areas Meaured:

Time to Take:
Less than 30 minutes

Reports: 3 reports

1. Placement Report
2. Coaching Report
3. Individual Report

Results:
Immediately scored online

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